You can now run your own phone company on free software.

But that wasn't the end of the opossums.

Okay, we're going through the hallway here at Zappos.

The reason I ended with the face of this young lady over there is because I suspect many of you know her.

But you know, Watson is growing up fast.

Let me give a demonstration.

I believe that these tools that worked in these 42 pilot cases can be consolidated in standard processes in a BPO kind of environment, and made available on web, call center and franchise physical offices, for a fee, to serve anyone confronted with a demand for a bribe.

Well after two years, I've come to the conclusion that, especially local government, is about opossums.

If you should ever have the chance to staff your city's call center, as our fellow Scott Silverman did as part of the program in fact, they all do that you will find that people call government with a very wide range of issues, including having an opossum stuck in your house.

What happens when you put hundreds of thousands of smart, young, ambitious kids on a call center job?

In India, poor women are learning English faster than their male counterparts in order to staff the new call centers that are growing in India.

For example, 24 7 Customer, traditional call center company, used to be a traditional call center company.

For example, South Africa was recently voted as the top destination for the top 1,000 UK companies for offshore call centers.

Imagine that a young woman base of the economic pyramid, very little prospect of getting a job what economic activity could she theoretically engage in?

It's about how do you create a new product or develop a new product or manufacture a new product, but not a new product itself?

So the irony is, that as these things became easier to use, a less technical, broader audience was coming into contact with this equipment for the first time.