By now, you're intimately familiar with the business model canvass.

This is Henry Suydam. He is our expert in press relations.

So let's follow our Jersey Square team down and see what they've done for customer relationships.

He said, Fish? I didn't know anything about fish.

My fellow flacks and spin doctors.

Now we finally come to the last part of the business model canvas.

So I told my assistant,

So in our last lectures we talked about value proposition, customer segments, distribution channels, customer relationships get, keeping and growing customers.

A warp field specialist? Exactly.

A lexicon is a body of words that describes a domain.

Expert

KT Second sight is whereby a mind control expert can see through somebody else's eyes.

Specialized in something called lidar.

That's a gentlemen's club. I told you about it. The Singapore clients come to the city, they love that crap.

Yes, I need to talk to an expert.

So two days later,

I'm a professional man.

Once I understand who my archetypes or persona is, the next thing I want to figure out is how do I get them in to this funnel.

I need to have a health care lexicon.

And so they figure out how to sell existing customers more products.

You could a sushi photographer.

Felicia,do you have the expert list?

our medical officer, ratchet.

And for web, mobile or cloud, we were getting you into the funnel on the bottom.

The answers are get, keep, and grow are the three parts of customer relationships.

It keeps me busy.

But also because I have expertise and testify about the nature of human night vision.

Supernatural and occult our specialty.

You're going to stand in front of your parents.

Customer relationships is kind of a fourth piece, and customer relationship has a really interesting interaction with these other three pieces.

Professional curiosity as a writer?

And this was an important thing about 19th century technology, that all these relationships among parts could make the most brilliant idea fall apart, even when judged by the most expert people.

This kind of specialized knowledge has very little to do with daily life.

So again let's use our Jersey Square team as an example of what customer relationships might

In the matter of psychology, he is an expert.

I'm not an expert in weapons. But we have somebody here who is an expert on weapons.

I cleaned out your laboratory.

So, by the 18th century, we're still basically doing this.

This is your expert?

He is an expert in economics.

He is an expert at fishing.

You're a specialist in cryptography.

He's the shoka expert.

I'm a believer in global warming, and my record is good on the subject.

These are the boom and bust refugees.