Retrospective

(Laughter)

You know, live off the grid, write his memoirs or something.

It was twenty years ago as I look back on it.

But Mr. Wallace, I'll need at least a week in Cleveland to visit all my accounts.

He often looks back on his high school days.

I looked back upon my happy school days.

When I look back on the darkest moments of our history,

The old man often looks back on his youth.

And that can't be repeated enough.

So again let's use our Jersey Square team as an example of what customer relationships might

There is one thing I look back on with regret.

You cater an event where the cost to you was 200

I have no idea where my husband is.

We talked about value proposition, we talked about customer segments, we talked about channels, but today we're going to focus on customer relationships.

Now we finally come to the last part of the business model canvas.

By now, you're intimately familiar with the business model canvass.

And in value proposition, the goal of this is to find out that minimum viable product.

Technical consultant

So on day one, these were their initial hypothesis coming into the class.

In customer relationships all the get keep grow metrics, some of which we talked about, some of which you'll discover, what were the customer acquistion costs?

Let's just take a look again if there's activities.

I didn't get in trouble.

Now if you remember we started here on the left. We didn't earn and paid media.

She penned a tell all memoir of her affair with the president.

Now, what's really interesting is in the web mobile funnel the getting customers part of the funnel is actually quite simple, at least on first glance.

So in our last lectures we talked about value proposition, customer segments, distribution channels, customer relationships get, keeping and growing customers.

You're not my royal consort.

So one of the interesting equations for every startup is that

That was the customer acquisition cost, CAC, here.

The old man spent most of his time looking back on his youth.

I want them to either pay for the product or sign up for something and become a user.

This last step is growing customers for the web mobile channels.

JU That's a good question, and we ask ourselves that every day.

I have a law firm on retainer

What's most important to us when we make a video is what the customer sees.

So, while the goal in value prop is to figure out the MVP, yes, we il see later the goal in customer segments is to figure out who and what the archetype of the customer is.

And number 4. Access to customers.

As was simulated, the value proposition includes all the features of your product but also the pains and gains you're solving for the customer segment and that's where the market goes.

So as for that second sphere, not of work, but of love encompassing family, friends and colleagues it, too, takes work and commitment.

This is what I called the you should be so lucky to have this problem part of the funnel, and that's how you grow the customers you have.

So the answer is for the linked in, there are two sides to this market.

The customer development process is actually a 4 step process.

Where's the brain trust that's in error here?

Not as an employee,but as a consultant.